Project Manager – Offshore Outsourcing Services
Expected duration: 12 to 18 months
Start: ASAP
Day rate: £450 to £600 per day (depending on experience)
Office Location: Central London
Working arrangement: Remote working – You may be required to attend the office as and when required for business meetings and work in the office days
Our client is a UK technology solutions provider to government, utilities and private sector clients. The business plans to outsource some of its functions including data processing, financing, and call centre operations to offshore service providers.
They are looking for an experienced project manager to manage this process. You will work closely with company’s COO and HR team and externally with the Offshore service provider to deliver and implement the project in line with business objectives, and manage project timelines, milestones, deliverables from the initial stages to completion.
To be considered for this position you must have previous experience managing offshoring/outsourcing projects preferrable from the UK to overseas offshore business services providers.
Job Description
Project Manager – Offshore Outsourcing Services
- This role is to manage a project focusing on offshoring / outsourcing, and will in particular be focused on managing the transition of services including data processing, financing, and call centre operations through the offshoring process in a controlled manner.
- Provides the appropriate Programme, Change and Project Management technical expertise.
Responsibilities
- Accountable for managing the programme or project lifecycle and budget in line with the organisation’s methodology, consistently demonstrating ownership of the entire process from beginning to end and ensuring that all benefits and deliverables are aligned with the objectives and commensurate with the business’s profile.
- Influence, motivate and manage diverse teams across the organisation, including representatives from a wide variety of departments including data processing, HR, Finance, and Service Operations to ensure timely delivery of required results with least possible impact on the business and its customers.
- Plan and drive completion of all outcomes and/or deliverables including the business case, programme/project roadmap, benefits baseline, budget, testing, deliverables implementation and handover into business as usual
- Identify and then judge when to escalate risks and issues and their associated mitigation plans to the key stakeholders
- Recognise, address and rapidly adapt to ongoing change during the lifecycle. Document internal and external impacts including impact on existing policies and associated procedures, formulate and present suitable mitigation plans and ensure all updates are completed to impacted areas.
Profile
Project Manager – Offshore Outsourcing Services Requirements
- prior experience of successfully delivering offshoring/outsourcing, service transition projects (Essential)
- 5 years or more project management experience
- Educated to degree level and professional BA qualifications desirable
- Project management qualifications such as Prince 2 or similar
- Able to successfully manage multiple tasks at any given point, strong relationship building skills &communication skills
- Experience of participating in deadline driven and/or systems project teams.
- Proven ability to work collaboratively to gain agreement and resolve conflict
- Must be able to take own initiative but also willing to support and take direction
- Resilient to work under pressure to meet deadlines.
- Must be able to demonstrate flexibility to move between “big picture” thinking and handling detailed tactical information.
- Able to work collaboratively in teams, ask good questions to rapidly understand complex systems and processes, analyse data and make recommendations based on evidence from the data.
